You should have instant access to your paid exercises after payment. Most likely you are experiencing a “caching issue”.

Please logout and refresh/clear your browser’s cache.

The link below contains step by step instructions on how to clear your browser’s cache.

www.refreshyourcache.com

If the issue persists please send us the page URL displayed on the error page.

You can use any browser  but we recommend using Mozilla Firefox with the following settings:


“Do not remember history” or “Use Custom settings for history – Clear history when Firefox closes”


https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

Please check your spam folder to see if the reset email went into the spam folder, or you might use the incorrect email.

This is extremely rare but if it does, please check our Facebook page for updates.

To keep our services at an affordable level, we don’t offer phone support.

But please don’t misunderstand this as an unwillingness to help you. 

Chat with one of our agents or leave a message if you have any unanswered question.

The material is running from a database and cannot be printed.

If you decide that it’s the last period of using our service, please always remember to cancel your subscription.

To cancel your subscription, simply go to Member Dashboard and click: User Account > Subscriptions> Card Exp.> Cancel. 

If you register again, a new membership will be required (including the initial fee).

We are not affiliated, associated, endorsed by,  or in any way officially connected with the Government of Canada or the Public Service Commission of Canada.

This is not a Government of Canada website.

Parent websites

Second Language Evaluation
English

Writing Skills
(bilingual)

Second Language Evaluation
French

Situational Judgement
(bilingual)